Customer Support:

ImagineTime, Inc. offers unsurpassed time management software support to keep your office up and running at all times. Everyone on our technical support team is a CPA as well as a software developer. We allow you to choose which level of support will best suit your needs.

• Silver Basic Support – Product upgrades and basic support (including 45 days of getting started help in year 1.)
• Gold Support - Product upgrades and support throughout year (including priority 1/2 hour response (est) via phone, or email.
• Platinum Support - Same as Gold Support plus 2 one hour training sessions.

Ad hoc time and billing, staff scheduling and calendar scheduling software support is also available on an as-needed basis billed to a major credit card at $95 per incident. Click here for a pricing link. If you need support now, please feel free to contact us at 828-248-3121 extension 205. You can also email our support department by clicking here. When you submit your support incident, please be sure to provide us with your firm name, phone number and a short description of your problem.

Documentation and Training Modules:

ImagineTime includes a comprehensive 220-page online manual which can be downloaded and printed. A color copy of the manual can be purchased from ImagineTime for $45. Our time slips software also includes step-by-step training modules covering all important aspects of the program.

If you have a high-speed internet connection our technical support staff can train you right in your own office using Microsoft Netmeeting®. Netmeeting training can be purchased in hourly increments at the rate of $95.00 per hour. To facillitate a Bothworlds training session, click here to download Microsoft NetMeeting®

On-site training by our trained and experienced CPA's is available at $595.00 for a ½ day session and $895.00 for a full day session. Travel and lodging expenses are extra.