Support Programs

Silver Support

Product updates and up to six (6) technical support calls throughout the year via phone or email.

Gold Support

Product updates and up to fifteen (15) technical support calls throughout the year via phone or email.

Platinum Support

Product updates and unlimited technical support calls throughout the year via phone or email. **

The cost of the support plans depends on the user license purchased. Click here for our pricing page to see more information concerning support plan costs.

Technical Support is also available on a per incident basis by calling (877) 520-1525. Per-issue support may be purchased on an hourly basis at $175.00 per hour with a minimum charge of $175.00, billed to a major credit card.

If you need support now, please feel free to contact us at (877) 520-1525. You can also email our support department by clicking here . When you submit your support incident, please be sure to provide us with your registered firm name, phone number and a short description of your problem. Your registered firm name is shown on the "About ImagineTime" window, which is accessible via the Microsoft Office menu at the top left of ImagineTime.

** Purchase of Platinum support with initial purchase of software includes (2) one-hour live internet training sessions during the first year.