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Support & Training

Customer Support:

ImagineTime, Inc. offers unsurpassed time management software support to keep your office up and running at all times. Everyone on our technical support team is a CPA, or has a previous background in accounting. We allow you to choose which level of support will best suit your needs.

Silver Basic Support – Product upgrades and basic support (including 45 days of getting started help in year 1.)
Gold Support - Product upgrades and support throughout year (including priority 1/2 hour response (est) via phone, or email.
Platinum Support - Same as Gold Support plus 2 one hour training sessions.

The cost of the support plans depends on the user license purchased. Click here for our pricing page to see more information concerning support plan costs.

Per-issue time and billing support including support for our due date, staff scheduling and calendar scheduling software can also be purchased on an as-needed basis billed to a major credit card at $95 per incident. If you need support now, please feel free to contact us at 828-248-3121 extension 205. You can also email our support department by clicking here. When you submit your support incident, please be sure to provide us with your firm name, phone number and a short description of your problem.

Documentation and Training Modules:

ImagineTime includes a comprehensive 200-page online manual which can be downloaded and printed. A color copy of the manual can be purchased from ImagineTime for $45. Our time slips software also includes step-by-step training modules covering all important aspects of the program. The training modules can be installed from the CD or downloaded from our website and also include a new start-of-the-art voice over module that assists users with getting started, basic setup and frequently used reports.

Staff Training:

If you have a high-speed internet connection our technical support staff can train you right in your own office using our support connection software. Internet training can be purchased in hourly increments at the rate of $95.00 per hour. To facillitate an ImagineTime training session, your support technician will use connection software that allows the trainer to see your desktop and work with your data.

On-site training by our trained and experienced CPA's is available at $595.00 for a ½ day session and $895.00 for a full day session. Travel and lodging expenses are extra.

Data Conversion:

Our technical programmers can convert data from almost any popular program on the market today. Please call our sales department 1-877-520-1525 for additional details and pricing.

Our product also comes complete with a data conversion utility that allows you to import information from other software using popular spreadsheet programs such as Lotus® and Excel®. An optional Quickbooks conversion utility that can be purchased for $95.00 allows you to import all customers names, address and client transaction history from Quickbooks to ImagineTime with no extra effort.

Frequently Asked Questions:

Click here to access questions and answers that represent some of the frequent issues and concerns our customers call and ask us about concerning our time and billing, calendar and task management software .

Software Fixes and Updates:

The following fixes and updates should only be download with the express instruction of an ImagineTime support tech: